Shipping and Returns

SHIPPING

We process orders on weekdays (except holidays). Orders will be shipped within 3-5 working days of receipt.

Delivery takes:

14-20 Business Days to the UK.
15-25 Business Days to CA 、NZ 、AU 、US and EU countries.
25-45 Business Days to South America and other countries.

We will choose the safest and fastest shipping method for you, and you will receive notification when item is shipped.

 

OUR GUARANTEE

We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

 

RETURNS

If you are not satisfied when you receive the order, don't worry all our products have 30 days guarantee return policy. 
Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services ( hellonunu.vip@gmail.com ) and please also provide us the following information:

Original order number 
Reason for exchange 
Photographs clearly showing the problem with the item 
Requested replacement item's name, number and color 
Your shipping address and phone number

Notice: 
1. Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
2. We are not able to process any items which are returned without our prior agreement. 
3. We only accept products in their original condition. 
4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.